Refunds & damage policy

At KR Jewellers, your happiness matters to us. Every piece of jewellery is carefully packed before shipping.

If your jewellery arrives damaged, simply send us a photo of the damaged product within 24 hours of delivery.

Once we verify the photo, we will issue a full cashback to your original payment method.

You don’t need to return the product to us — it’s yours to keep.

We do not offer exchanges (you cannot swap for another item). Refund is only available for damaged items. ''Need a Refund? Please reach out to us through our contact section - we'll be happy to assist you.'' ✨ Our promise: Fast refunds, no stress, no hidden conditions.